OUR PROCESS
& WHAT TO EXPECT
When your heat or AC goes down, call us anytime, day or night. Nelson talks through what's happening, and if it's something we can figure out remotely, a virtual consultation can get you answers fast. If it needs a visit, Nelson comes out, finds the problem, and gives you a straight price before any work starts. He handles the repair himself, tests everything before he leaves, and backs the labor with a 4-year warranty. No call centers, no handoffs, just the owner getting your system running again.
WHEN TO CALL FOR EMERGENCY SERVICE
NO HEAT IN WINTER
A furnace or boiler that won't turn on in freezing weather is an emergency. Call us anytime.
NO COOLING IN EXTREME HEAT
An AC that quits during a heat wave can be dangerous, especially for kids and older adults.
BURNING OR GAS SMELL
If you smell gas, leave the house and call your gas company first, then call us.
LOUD OR UNUSUAL NOISES
Banging, grinding, or screeching can mean a part is failing and needs attention now.
WHAT'S INCLUDED
Every emergency call, handled by the owner.
24/7 EMERGENCY RESPONSE
Call anytime, day or night, across Rhode Island and Massachusetts.
NO HEAT REPAIR
Fast diagnosis and repair for furnaces and boilers that stop working.
NO AC REPAIR
Emergency repair for central air and ductless systems that quit when you need them most.
VIRTUAL CONSULTING
Talk through the problem remotely to figure out what's wrong and what comes next.
EMERGENCY HVAC FAQ
Free estimates • 4-year labor warranty • Flexible financing